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Avaya Business Partners
Case Studies

Bovey Castle Hotel Checks In With Interquartz Phones
Luxurious hotel chooses Gemini Basic as its guest room phone.

One of the UK’s most luxurious hotels has checked in with Interquartz by installing 220 of the company’s Gemini 9330 business handsets in its sumptuous rooms and lodges.

Bovey Castle specified the models on the advice of telecoms specialist IP Digital which was handled a major telephony upgrade at the luxurious five-star resort in the Dartmoor National Park.

“IP Digital recommended Interquartz’s Gemini handsets because they offered not just the functionality we required but the style you would associate with a luxury five star property,” commented Bovey Castle’s finance director Jake Nash. “They are also very rugged, built to last. Longevity is clearly an important financial and practical consideration for us.”

His comments were echoed by IP Digital’s technical director, Paul Murray. “We were looking for a robust handset but also something that had five star looks too,” he recalls. “With a matt black finish and a personalised silver screenprint the handsets perfectly complement what are very stately rooms.  They also have a very nice ring tone which is very important.  Anything that screeched or had a high tone would not have fitted the setting. Although the tone is very clear when ringing, it’s very subtle too.”

Each of Bovey Castle’s 64 rooms and 22 lodges is now equipped with two Gemini telephones, giving guests much valued telephone access as the resort’s spectacular and remote setting means mobile reception is inconsistent.  The handsets also provide handy benefits such as a message light to indicate when a voicemail has been left.

It’s clear guests appreciate Bovey Castle’s investment as telephony revenues have increased four fold since the combination of the Avaya system and Gemini handsets was introduced.

Supplied to IP Digital via ScanSource Communications, one of a national network of Interquartz distributors, the Gemini 9330 is a smart, hardwearing, value-for money handset suited to a wide range of applications. Simple to operate it features triple standard message waiting, headset port, locking mute button with LED indicator, ELR and TBR compatibility, last number redial, adjustable ring volume and ringer indicator. It is also hearing aid compatible and may be wall mounted without the need for an additional bracket.





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