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Avaya Business Partners
Case Studies

HBOS improve customer service with Interquartz programmable telephones

In the competitive world of high street banking, top-quality customer service and efficiency are key elements for banks to maintain and grow their market share.

The Halifax Bank has adopted an innovative approach to customer care, promoting telephone and internet banking as a means for customers to manage their accounts with ease. Now, they have enabled customers to take advantage of these services from Halifax branches, and the Interquartz 9281P Programmable Telephone has proved an invaluable asset, giving customers 'one-touch' dialling into departments such as Credit Cards and Insurance.

Because the Programmable Telephone does not have a standard keypad and the memory buttons can only be programmed using specialist programming equipment, Halifax has the piece of mind that it can only be used for legitimate bank business, and are unlikely to be seen as an attractive target for thieves.

This, coupled with Interquartz' renowned build quality and reliability, means that the Programmable Telephones should continue to be a feature of Halifax branches across the country for many years to come.

Interquartz Case Studies

Alton Towers
Interquartz help make a splash at Alton Towers

HBOS
HBOS improve customer service with Interquartz programmable telephones

University of Glasgow
Screen-printed handsets for the University of Glasgow

WPCC
Interquartz Doorphone used as Emergency Call Point on Wimbledon Common

Europa Hotel
Europa Hotel installs Interquartz

Flexcrete
Flexcrete's 4 button Doorphone